BACKGROUND:

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Services are sold and provided by Us through this website, www.muhdo.com (“Our Site”).  Please read these Terms of Sale carefully and ensure that you understand them before ordering any Services from Our Site.  You will be required to read and accept these Terms of Sale when ordering Services.  If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Services through Our Site.  These Terms of Sale, as well as any and all Contracts are in the English language only.

1.             Definitions and Interpretation

1.1          In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Contract”means a contract for the purchase and sale of Services, as explained in Clause 8;
“Order”means your order for the Services;
“Order Confirmation”means our acceptance and confirmation of your Order;
“Services”means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation); and
“We/Us/Our”means MUHDO Health Ltd, a company registered in England under 10673236, whose registered address is 58 Westerfield Road, Ipswich, Suffolk, IP4 2XN.

 

2.             Information About Us

2.1          Our Site, www.muhdo.com, is owned and operated by MUHDO Health Ltd, a limited company registered in England under 10673236, whose registered address is 58 Westerfield Road, Ipswich, Suffolk, IP4 2XN.  Our VAT number is GB271777767.

3.             Access to and Use of Our Site

3.1          Access to Our Site is free of charge.

3.2          It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3          Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4          Use of Our Site is subject to our Website Terms of Use.  Please ensure that you have read them carefully and that you understand them.

4.             Age Restrictions

Consumers may only purchase Services through Our Site if they are at least 18 years of age.

5.             Business Customers

These Terms of Sale do not apply to customers purchasing Services in the course of business.

6.             International Customers

Our Services are available to UK customers only.  We do not currently accept orders for Services from customers based outside of the UK.

7.             Services, Pricing and Availability

7.1          We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.

7.2          Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Services, not to different Services altogether.

7.3          Where appropriate, you may be required to select the required DNA Profiling Services to meet your health and fitness goals.

7.4          We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  Changes in price will not affect any Order that you have already placed (please note sub-Clause 7.8 regarding VAT, however).

All prices are checked by Us when We process your Order.  In the unlikely event that We have shown incorrect pricing information, We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed.  We will give you the option to purchase the Services at the correct price or to cancel your Order (or the affected part thereof).  We will not proceed with processing your Order until you respond.  If We do not receive a response from you within 72 hours, We will treat your Order as cancelled and notify you of the same in writing.

7.5          In the event that the price of Services you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

7.6          All prices on Our Site include VAT.  If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

8.             Orders – How Contracts Are Formed

8.1          Our Site will guide you through the ordering process.  Before submitting your Order to Us you will be given the opportunity to review your Order and amend any errors.  Please ensure that you have checked your Order carefully before submitting it.

8.2          No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that We have accepted it.  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding contract between Us and you (“the Contract”).

8.3          Order Confirmations shall contain the following information:

8.3.1      Confirmation of the Services ordered including full details of the main characteristics of those Services;

8.3.2      Fully itemised pricing for the Services ordered including, where appropriate, taxes and other additional charges;

8.4           If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 72 hours.

8.5          If you change your mind, you may cancel your Order or the Contract before or after We begin providing the Services subject to these Terms of Sale.  For details of your cancellation rights, please refer to Clauses 11 and 12.

8.6          We may cancel your Order at any time before We begin providing the Services in the following circumstances:

8.6.1      The required personnel and/or required materials necessary for the provision of the Services are not available; or

8.6.2      An event outside of Our control continues for more than 14 days (please refer to Clause 16 for events outside of Our control).

8.7          If We cancel your Order under sub-Clause 8.6 and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 72 hours.  If We cancel your Order, you will be informed by email.

8.8          Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Services.

9.             Payment

9.1          Price and payment details will be confirmed in the Order Confirmation.  Your chosen payment method will be charged as indicated.

9.2          We accept the following methods of payment on Our Site:

9.2.1      Debit/ credit card;

9.2.2      Paypal;

9.3          We do not charge any additional fees for any of the payment methods listed in sub-Clause 9.2

10.          Provision of the Services

10.1       As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the DNA and epigenetic profiling sector, and in accordance with any information provided by Us about the Services and about Us.  Please note that if your DNA profile is returned to you within the legal 14 calendar day cancellation (or “cooling off”) period, your right to cancel may be limited or lost.  Please refer to Clauses 11 and 12 for more details on your cancellation rights, including the cooling off period.  We will use all reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.

10.2       We will make every reasonable effort to provide the Services in a timely manner.  We cannot, however, be held responsible for any delays if an event outside of Our control occurs.  Please refer to Clause 16 for events outside of Our control.

10.3       If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible.  Depending upon the nature of the Services you have ordered, We may require information or action such as a second saliva sample if the first sample does not contain sufficient amounts of DNA to complete an analysis.

10.4       If the information you provide or the action you take under sub-Clause 10.3 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.

10.5       In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Services to resolve the issue.  We will inform you in advance by email before suspending or interrupting the Services.

11.          Your Legal Right to Cancel (Cooling Off Period)

11.1       If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.  This period begins once your Order is accepted and We have sent you an Order Confirmation, i.e. when the Contract between you and Us is formed.  The period ends at the end of 14 calendar days after that date.

11.2       If you wish to exercise your right to cancel under this Clause 11, you must inform Us of your decision within the cooling off period.  You may do so by email to info@muhdo.com.  Cancellation by email is effective from the date on which you send Us your message.  Please note that the cooling off period lasts for whole calendar days.  If, for example, you send Us an email by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted.

12.          Cancellation After the Legal Cancellation Period

12.1       Cancellation of Contracts after the 14 calendar day cooling off period has elapsed are possible, however, eligibility for refunds may vary depending on whether your saliva sample has been analysed.

13.          Our Rights to Cancel

13.1       For cancellations before we begin providing the Services, please refer to sub-Clause 8.6.

14.          Problems with the Services and Your Legal Rights

14.1       We always use reasonable endeavours to ensure that Our Services are trouble-free.  If, however, there is a problem with the Services please contact Us as soon as is reasonable possible via info@muhdo.com.

14.2       We will use reasonable endeavours to remedy problems with the Services as quickly as is reasonably possible and practical.

14.3       As a consumer, you have certain legal rights with respect to the purchase of services.  For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.  If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price.  If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price.  If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance.  In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund.  Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you [unless you request an alternative method].  In addition to your legal rights relating directly to the Services, you also have remedies if We use materials that are faulty or incorrectly described.

15.          Our Liability

15.1       We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale or as a result of Our negligence.  Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.

15.2       We provide Services for domestic and private use or purposes.  We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind.  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

15.3       Nothing in these Terms of Sale seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

15.4       Nothing in these Terms of Sale seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us.

15.5       Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

16.          Events Outside of Our Control (Force Majeure)

16.1       We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control

16.2       If any event described under this Clause 16 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

16.2.1   We will inform you as soon as is reasonably possible;

16.2.2   Our obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

16.2.3   We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;

17.          Communication and Contact Details

17.1       If you wish to contact Us with general questions or complaints, you may contact Us by email at info@muhdo.com.

17.2       For matters relating to Our Services or your Order, please contact Us by t email at info@muhdo.com.

17.3       For matters relating to cancellations, please contact Us by email at info@muhdo.com.

18.          How We Use Your Personal Information (Data Protection)

18.1       All personal information that We may collect (including, but not limited to, your name, address, telephone number and DNA data) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

18.2       We may use your personal information to:

18.2.1   Provide Our services to you;

18.2.2   Process your Order (including payment) for the Services; and

18.2.3   Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it).  You may request that we stop sending you this information at any time.

18.3       We will not pass on any of your personal information to any third parties without first obtaining your express permission.

19.          Other Important Terms

19.1       We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us by email.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

19.2       The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

19.3       If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable.

19.4       No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

20.          Law and Jurisdiction

20.1       These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

20.2       If you are a consumer, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

20.3       If you are a business, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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